Resume
Summary
I am an experienced IT professional transitioning to data analytics. With a background in technical support and market research, I have managed complex systems. From overseeing network, hardware, and software services to configuring VPNs and troubleshooting virtual desktops. In market research, I developed targeted reports and translated complex data into actionable insights. Leveraging my technical expertise and analytical skills, I am poised to deliver data-driven solutions that enhance decision-making and drive business growth.
Experience
IT Field Service Specialist
Radiology Partners | 2021 - Present
- Escalation point for Tier 1 and 2 help desk representatives
- Technical support for clinics, hospitals, and home environments
- Managed network, hardware, and software systems using data insights
- Configured VPNs and supported Citrix virtual desktops
- Resolved issues through technical documentation and data analysis
- Utilized Python and API integrations for custom CSV reporting
- Analyzed performance data to identify trends and improve operations
Market Researcher II
SecureLink | 2018 - 2020
- Created Salesforce reports to improve marketing outreach
- Managed chat and call operations to progress leads efficiently
- Optimized outreach cadences using SalesLoft
- Led a team of four researchers on data visualization projects
- Applied customer insights to improve sales strategy
Freelance Videographer
Self | 2015-2018
- Shot video content for clients
- Edited video for various platforms and endpoints
Education
Texas Tech | 2012 - 2015
Bachelor of Arts
- Electronic Media and Communications
Skills
- Python
- Excel and Google Sheets
- SQL
- Power BI
- Tableau
- Statistical Analysis
- Problem Solving