Summary

IT Infrastructure Professional with 4+ years of hands-on experience managing network systems and endpoints across healthcare environments. Expertise in network infrastructure management, VPN security configuration, Windows endpoint deployment, and infrastructure automation using Python and APIs. Demonstrated ability to streamline operations and reduce manual overhead through scripting and process automation, consistently delivering measurable improvements in system reliability and operational efficiency across distributed healthcare facilities.

Core Competencies

Network Infrastructure Management | VPN Configuration | Citrix Virtual Desktop Support | Windows PC Imaging & Deployment | Active Directory Management | Python Automation | Meraki Dashboard | Network Troubleshooting | IT Asset Management | Google Workspace Administration | Infrastructure Optimization | Data Organization & Reporting | Tier 1/2 Technical Support | IGEL Thin Client Administration | Superior Communication

Technical Skills

Operating Systems: Windows 10/11, PC imaging and deployment
Networking: Meraki Dashboard, VPN Configuration, Network Tools, Network Closet Management
Virtualization and Access: Citrix Thin Clients, Virtual Desktop Connectivity
Automation and Scripting: Python, API Integration (Meraki API, Google Maps API, IP Geolocation Services)
Infrastructure Management: Google Workspace, Asset Tracking, Network Mapping, Data Organization
Databases and Query Tools: SQL Query basics, Data Extraction, Spreadsheet Analysis

Professional Experience

INFRASTRUCTURE TECHNICIAN | Radiology Partners 2021 - Present

• Network Automation: Built Python-based automation, integrating Meraki API and IP geolocation, streamlining network mapping for 300+ users and reducing downtime by 40% across underperforming segments.
• Active Directory Management: Managed access controls and system configurations in Active Directory, provisioning user accounts and maintaining security policies across healthcare network infrastructure.
• VPN and Endpoint Management: Managed Citrix thin client environments and VPN connectivity devices for distributed healthcare workers, deployed Windows PCs with standardized configurations to hospitals, clinics, and remote users.
• IGEL Thin Client Administration: Administered and maintained 1135 IGEL thin client devices across various networks, ensuring consistent device configurations and endpoint connectivity across distributed healthcare facilities.
• IT Asset Automation: Designed Python solution for CUCM phone inventory, cataloging 500+ devices and cutting manual effort by 95% while enabling automated Chromebook provisioning via Google Workspace.
• Infrastructure Support: Managed network infrastructure across multiple sites, resolving issues through Meraki Dashboard, supporting Tier 1/2 escalations, and maintaining asset data for capacity planning.

MARKET RESEARCHER II | SecureLink 2018 - 2020

• Data Automation: Automated customer data gathering and reporting processes using Salesforce CRM, reducing time-per-account research by 50% and enabling faster segmentation strategy development for marketing campaigns.
• Analyzed customer data using Salesforce CRM to develop segmentation strategies, improving marketing campaigns.
• Steered customer behavioral analysis to optimize sales funnel conversion rates and reduce customer acquisition costs.
• Built automated reporting dashboards in Salesforce that tracked campaign performance metrics and conversion analytics.
• Implemented data-driven cadence optimization using SalesLoft, resulting in a 40% improvement in outreach response rates.
• Developed predictive lead scoring models using customer behavioral data and demographic analysis.
• Led cross-functional analytics team of researchers in building data visualizations and reporting using advanced tools.
• Designed and delivered market research reports with statistical insights, trend analysis, and actionable recommendations.
• Established data governance protocols and KPI measurement frameworks across marketing and sales operations.

Freelance Videographer | Self-Employed 2015 - 2018

• Executed video production services from concept to delivery to create optimized multimedia content for clients.

Projects

Network Automation & ISP Performance Analysis

• Engineered Meraki API integration with geolocation and ISP intelligence services to automate network mapping and performance analysis for 300+ users, dropping manual data collection overhead.
• Correlated ISP latency metrics with ISP infrastructure patterns, identifying underperforming segments and enabling VPN optimization that decreased downtime by 40%.

Device Inventory Automation

• Built Python script to catalog 500+ CUCM phone devices by model, location, and configuration, lessening manual inventory time by 95% and supporting Webex migration and ongoing asset management.

Other Projects

Lyric Analysis Tool

• Developed Python-based analytics platform to perform statistical analysis on lyrical content across 10k+ songs.
• Implemented text preprocessing pipelines and automated data collection system using REST APIs, ensuring data quality.
• Created interactive data visualizations with Matplotlib to identify sentiment trends, vocabulary metrics, and artist analysis.

Linguistic Pattern Recognition & Database Development

• Engineered text mining solution using Python and Regular Expressions to extract and categorize etymological patterns.
• Designed & implemented relational database schema using SQLite to store linguistic metadata, enabling complex queries.
• Developed an automated classification system in etymology categorization, including Latin, Germanic, and Greek origins.

Education

Bachelor of Arts in Electronic Media | Texas Tech University 2015